FAQ

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Paypal & Western Union are accepted as payment methods.

 

We also have a secure payment method via our online store. SSL Shop Secured.

 

Our FAQ page is to inform you of basic information regarding the shipping of gemstones, as well as our return policy.

 

Terms and Conditions

 

Domestic United States sales:

 

Seven day inspection period:  If you are not happy with your purchase, you may return unaltered material for a full refund, minus shipping cost.

 

International sales: Fourteen day inspection period.  If you are not happy with your purchase, you may return unaltered material for a full refund, minus shipping cost.

 

Flat Rate Shipping Costs.

 

Free Shipping for orders over $500 Domestic USA

 

$4 shipping under 16oz Domestic USA

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$15 shipping over 16oz Domestic USA

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International Shipping  Ask for a shipping quote

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The Privacy Policy

 

What information do we collect?

 

• We collect information from you when you register on our site, place an order, respond to a survey, during communication such as e-mail, or participation in another site feature.

• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously.

• Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

 

How do we use your information?

 

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

 

• To allow us to offer better service to you in response to your customer service requests.

• To quickly process your transactions.

• To administer a promotion, survey, or other site feature.

• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails.

 

How do we protect visitor information?

 

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology, and is then encrypted into our databases, only to be accessed as stated above.

 

Do we use “cookies”?

 

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

 

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

 

Do we disclose the information we collect to outside parties?

 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as described below. The term “outside parties” does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

 

How can you opt-out, remove or modify information you have provided to us?

 

To modify your e-mail subscriptions, please let us know by clicking “unsubscribe” at the bottom of an email. Please note that due to email production schedules you may receive any emails already in production.

 

To delete all of your online account information from our database, please send us an email with the information you would like deleted. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

 

Third party links

 

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

 

Changes to our policy

 

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

 

Terms and Conditions

 

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

 

Your consent

 

By using our site, you consent to our privacy policy.