FAQ – Frequently Asked Questions
Payment Methods
We accept the following payment options:
• PayPal
• Venmo
Both payment methods are secure and widely trusted. Please contact us before purchasing if you have any questions regarding payment.
Shipping Information
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Domestic United States Shipping
All orders are professionally packaged and shipped with tracking.
• Up to 1 lb: $12.99
• 1 lb to 3 lbs: $18.99
• Over 3 lbs: $29.99
Shipping costs include packing materials, handling, and tracking to ensure your gemstone arrives safely.
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International Shipping
International shipping rates vary by destination and carrier.
• Please contact us before placing an order for a custom international shipping quote
• Buyer is responsible for any customs duties, taxes, or import fees required by their country
Inspection Period & Returns
We want you to be confident in your purchase.
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Domestic United States Orders
• 7-day inspection period
• Items may be returned for a full refund of the purchase price
• Returned items must be unaltered and in original condition
• Shipping costs are non-refundable
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International Orders
• 14-day inspection period
• Items may be returned for a full refund of the purchase price
• Returned items must be unaltered and in original condition
• Shipping costs are non-refundable
Please contact us prior to returning any item so we can provide instructions.
Privacy Policy
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What information do we collect?
We may collect personal information when you:
• Place an order
• Contact us via email, phone, or social media
• Subscribe to updates
Information may include your name, email address, mailing address, phone number, and payment details. You may browse the site without providing personal information.
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How do we use your information?
Your information is used only to:
• Process orders
• Provide customer support
• Communicate order updates
We do not sell or share your personal information for marketing purposes.
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How do we protect your information?
We use industry-standard security measures, including:
• Secure servers
• Encrypted payment processing
• Limited access to personal information
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Cookies
Our website may use cookies to improve functionality and understand site traffic. Cookies do not store payment or sensitive personal information.
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Third-Party Services
We may use trusted third-party providers to process payments or operate our website. These providers are required to keep your information confidential.
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Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.
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Policy Updates
Any changes to this policy will be posted on this page and apply only to information collected after the update.
Terms & Conditions
By using this website, you agree to the policies and terms outlined above. These terms govern the use of our website and limit liability to the fullest extent permitted by law.
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Your Consent
By using this website, you consent to this FAQ, Privacy Policy, and Terms & Conditions.